Customer Service Policy

This customer service policy outlines the complete service standards and rules applicable to all purchases on our website. We strive to deliver reliable, thoughtful and customer-oriented services for every shopper. All terms below apply to our full product collections, including lingerie, loungewear and sleepwear, casual and sportswear, as well as assorted accessories and other items. We adhere to consistent service standards for all customers and aim to resolve your inquiries and requests efficiently.

All orders will be processed and shipped out within 1 to 3 business days after payment confirmation. The standard delivery time is 6 to 12 days for all destinations, with the same delivery timeline applied to all regions worldwide. For customers with urgent needs, expedited delivery service is available to shorten your waiting time. Our logistics team will track every shipment closely to ensure your parcels arrive safely.

We offer free shipping on every item across our entire store. There are no hidden fees, extra delivery charges or minimum purchase requirements. You can enjoy this exclusive benefit when shopping for all categories of our products.

United States Dollar (USD) is the only accepted currency for all transactions on our platform. All product prices, settlement amounts and related fees are calculated and displayed in USD. The checkout process is designed to be simple and straightforward for a smooth payment experience.

We support a 60-day return service for eligible products. You are entitled to apply for a return within this period if the items do not meet your expectations. Please ensure the returned goods remain intact, unwashed and in original condition to pass our inspection. We follow unified standards to review all return applications fairly.

Once your return request is approved and the returned items pass our quality inspection, the corresponding refund will be completed within 5 to 10 business days. Our finance and customer service teams will process refunds in sequence and keep the progress transparent. We will handle every refund application seriously and professionally.

If you have any questions about products, orders, shipping, returns, refunds or other service-related matters, please visit our Contact Us page to get in touch with our team. Our official email and all available contact channels are listed on that page. Our professional support staff will respond to your messages and provide proper assistance as soon as possible.