Refund Policy

Policy Overview

This Refund Policy clearly defines the standardized refund rules, processing procedures and relevant service specifications for all orders placed on our official website. This policy applies to all product categories sold in our store, including intimate lingerie, home wear and sleepwear, casual and sportswear, as well as fashion accessories and other daily apparel items. We formulate customer-centric refund rules to protect the legitimate shopping rights and interests of every user, ensuring all refund applications are processed fairly, efficiently and transparently. All transactions under this policy are settled in unified USD currency, with full compliance with our official after-sales service standards.

General Return & Refund Eligibility

We provide a universal 60-day return and refund service for all eligible products. Customers can submit a return and refund application within 60 days after receiving the ordered goods if you are not satisfied with the product size, style, or other non-quality issues, or encounter product quality problems. To qualify for a full refund, the returned items must be kept in original condition, including intact original packaging, unused, unwashed, undamaged, and with all accessories and tags attached. Any damaged, worn, or modified goods will not be eligible for refund service.

Order Shipping & Service Precondition

All official orders will be processed and shipped within 1 to 3 working days after successful payment confirmation. The unified delivery time for all regions worldwide is 6 to 12 working days, and we support expedited delivery services for urgent order demands. Our store provides free shipping for all products with no minimum order requirement or hidden shipping fees. The shipping service rules will not affect the implementation of our refund policy, and eligible orders can normally apply for refund services in accordance with official regulations.

Refund Processing Procedure

First, customers need to submit a formal return and refund application through the official website order channel. Our professional after-sales team will review your application information within a valid time limit. After the returned goods are received, inspected and verified to meet the return eligibility standards, we will initiate the official refund process. All refund operations are strictly implemented in accordance with unified official standards to ensure every customer’s application is treated equally and professionally.

Official Refund Timeline

After your returned items pass our official inspection and verification, the full refund will be completed within 5 to 10 working days. The specific refund arrival time may be slightly affected by the processing cycle of your payment platform, but we will urge the finance team to complete the fund settlement as soon as possible. We will keep the refund progress transparent throughout the whole process, and customers can check the order status in real time on the website.

Free Shipping Refund Rules

Since all products in our store enjoy a permanent free shipping policy, no shipping fee will be deducted from your refund amount. For all eligible return and refund orders, we will refund the full product payment amount without any additional deduction fees, ensuring customers can enjoy zero-cost after-sales service for compliant returns.

Ineligible Refund Situations

Applications beyond the 60-day valid return period, artificially damaged products, washed or worn apparel, products with missing original tags and packaging, and customized special items are not included in the scope of refund service. Our after-sales team will conduct professional inspection and judgment on all returned goods, and reserve the final right of interpretation for ineligible refund applications.

Customer Support & Inquiry

If you have any questions about refund application procedures, progress inquiry, eligibility judgment and other related after-sales problems, please contact our official customer service team through the Contact Us page of our website. All official contact information including the dedicated service email is displayed on the Contact Us page. Our professional team will provide you with timely and detailed guidance and solutions.