Shipping Policy

Policy Overview

This Shipping Policy outlines the standardized shipping processing rules, delivery timelines, and logistics service terms applicable to all orders placed on our official website. This policy covers all product categories available in our store, including lingerie collections, home wear and sleepwear, casual and sportswear, as well as fashion accessories and other related items. We adhere to standardized, transparent, and customer-first logistics services for all global customers, ensuring every order is processed and delivered in a stable and efficient manner. All platform transactions are denominated in United States Dollar (USD) as the unified currency.

Order Processing Time

Once your order is successfully placed and payment is fully confirmed, our team will complete order verification, product sorting, quality checking and packaging procedures within 1 to 3 business days. We arrange order shipment promptly after processing to minimize customer waiting time. All orders are processed in the sequence they are received, and we maintain strict operational standards to ensure accurate product packaging and intact parcel conditions before dispatch.

Global Standard Delivery Time

We provide unified global delivery services for all customers worldwide. Regardless of your delivery region, the standard delivery time for all orders is consistently 6 to 12 business days after shipment. There is no regional difference in the general delivery timeline, ensuring equal and standardized logistics service experiences for every global user. Our cooperative global logistics partners support stable cross-border transportation to guarantee smooth parcel delivery.

Expedited Delivery Service

To accommodate customers with urgent shopping needs, we offer optional expedited delivery services. This exclusive service helps shorten your overall delivery waiting time compared with standard shipping. You can select the expedited delivery option during the checkout process according to your personal requirements. We will prioritize processing and dispatching your urgent orders to deliver your packages at the earliest possible time.

Free Shipping Benefit

All products on our website enjoy permanent free shipping services. There are no minimum purchase requirements, no hidden logistics fees, and no additional delivery charges for any order. This benefit applies to all product categories and all global delivery regions. Customers can shop freely without worrying about extra shipping costs, bringing a more cost-effective and convenient shopping experience.

Shipping Monitoring & Tracking

After your order is dispatched, you will be able to track your parcel status in real time through the order page on our official website. We cooperate with reliable global logistics providers to conduct continuous transportation monitoring throughout the delivery process. If there are normal logistics delays caused by transportation, customs inspection or objective factors, we will update the latest order status in a timely manner for your reference.

Shipping Service Explanations

All delivery services provided by our platform comply with unified service standards. The unified global delivery cycle of 6 to 12 business days covers all conventional transportation and delivery procedures. Our team strictly controls every link of order processing and logistics distribution to ensure the safety and integrity of your purchased apparel and accessories during transportation.

Customer Support & Inquiries

If you have any questions regarding order processing status, delivery timelines, expedited service details, logistics tracking and other shipping-related issues, please reach out to our professional customer service team via the Contact Us page on our website. All official contact channels and email addresses are displayed on the Contact Us page, and we will provide you with professional and timely after-sales consultation and support services.